At TELUS we value diversity and inclusiveness and support a work environment where all individuals, including those with varying abilities, are treated with dignity and respect. Our workplace culture extends to our customers, together with a commitment to accessibility for all.
Accessible customer service
TELUS strives at all times to provide products and services in the communities we serve in a way that respects the dignity and independence of all customers, including those with varying abilities.
We will ensure our employees are trained to serve customers with varying abilities and are familiar with wheelchairs, screen readers, listening devices, canes or other assistive devices that may be used by customers to access our products and services.
We will communicate with customers with varying abilities in ways that best meet their needs.
Use of service animals and support persons
Customers are welcome to bring a service animal or support person to our locations open to the public to assist them in accessing our products and services.
Notices of temporary disruption
- We will provide prompt notification of any disruption to our services or facilities for customers.
- We will post notices in accessible formats in public entrances where customers access our products and services with information regarding the reason for the disruption, its anticipated duration, and a description of alternative facilities and services, if available.
- Depending on the nature of disruptions, we will also use other accessible communication channels, such as messages on our website and recorded messages you can listen to when you call our customer service number.
Training for employees, volunteers and others who serve our customers on our behalf
TELUS will provide training on customer service accessibility standards to all employees, volunteers and others who support our customers.
TELUS is committed to providing excellent customer service and welcomes customer input to improve the accessibility of products and services. We offer a variety of ways for you to provide feedback. Please include your name, telephone number, any alternate contact information and your questions and/or comments.
An employee will acknowledge receipt of your inquiry within five to ten business days. If you have a complaint, it will be addressed according to our standard complaint management process.
Our ongoing commitment
We are committed to ensuring our customer service policies and processes respect and promote the dignity and independence of all customers. We will continue to update our policies as needed to maintain our commitment to accessibility.
If you have any questions, please email us at firstname.lastname@example.org